More stock of Lindr 40K, 40K Profi and 70K dispensers now available!

FAQs

Products

What comes with a dispenser?

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The drip tray, taps and pipework are included as standard with the purchase of our dispensers.

Any keg couplers are purchased separately. If you are unsure which couplers you need, please see the coupler product descriptions for which couplers you need for specific beer brands. If you need any more assistance to which coupler you require, please get in touch and we can help.

Can I change the tap handle on a Lindr?

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You can change the handle on the Lindr taps, providing that the handle you are chasing to is a threaded handle.

Which keg coupler do I need?

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The keg coupler you require depends on the brand of beer you are using. If you are using Keykegs you would require a Keykeg Coupler and Polykegs normally require a Sankey Coupler unless stated differently.

Any keg couplers are purchased separately to dispensers. If you are unsure which couplers you need, please see the coupler product descriptions for which couplers you need for specific beer brands. If you need any more assistance top which coupler you require, please get in touch and we can help.

Do you sell gas bottles?

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We do not supply gas, just the regulators required for the use of gas bottles within your setup. Gas bottles can be purchased from local wholesalers.

What connections do I need to use Co² or mixed gas?

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To connect your dispenser to use an external gas bottle, you would require the regulator for the type of gas you are using. The set up using external gas bottles looks like the below:

If I buy a twin tap dispenser can I use two different kegs at once?

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The lines on our twin tap dispensers are completely separate, meaning you can have a different keg on each tap. Please bear in mind you will need a coupler per line to use both at once. 

If you don’t want to use both taps at once, you can still use just one of the lines. You can even manufacture your lines to use one keg on both taps. If you have any questions regarding set up, please don’t hesitate to get in touch.

Cleaning

When do I need to clean my lines?

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Your lines need cleaning 30 days after use to ensure that the yeast does not block the lines or taps and more importantly, does not affect the taste of your beer!

What do I need to clean my lines?

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In order to clean your lines, you require:

◉ 5L Pressurised Cleaning Bottle

◉ Beer Line Cleaner

◉ Correct Keg Coupler for the Cleaning Bottle

How do I clean my lines?

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To clean your lines, please follow the below:

◉ Turn the cooling dial and air compressor on your dispenser off.

◉ Ensure the coupler on the end of the line is coupler required to connect to your cleaning bottle.

◉ Pour 250ml of cleaning fluid into the cleaning bottle.

◉ Fill up to the top of the sticker on the cleaning with water then screw on the bottle top.

◉ Attach the coupler to the cleaning bottle.

◉ Turn on the air compressor and the cleaning fluid will rise into the pipes.

◉ Leave the fluid in the lines for 10 minutes then pour 1 litre through.

◉ Repeat until the cleaning bottle is empty.

◉ Release the pressure in the cleaning bottle by turning the air compressor off and holding the tap open until there is no pressure coming from the cleaning bottle.

◉ Pull the air release valve on the cleaning bottle to release any remaining pressure.

◉ Finally, fill the cleaning bottle with just water and pour all the water through the lines.

Technical / Dispensing

What do I need to dispense Guinness or similar stouts?

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What do I need to dispense Guinness or similar stouts?

In order to dispenser Guinness or any similar stouts, you will need:

◉ Nitro Creamer Tap

◉ The correct Keg Coupler (A-type for Guinness)

◉ Mixed Gas Regulator (unless using Keykegs or Polykegs)

◉ Mixed Bottle (again, unless using Keykegs or Polykegs)

We supply all the above apart from the gas bottles, which can be purchased from a local wholesaler.

Do I need a gas bottle?

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Our dispensers have a built in air compressor that can create the pressure in the kegs to dispense your beer. These would great with poly and key kegs, which are plastic kegs that hold the beer in a sealed bag within the pressurised keg. The air compressor essentially squeezes the bag inside the keg to pour and the beer lasts for 6-8 weeks. We have a great selection of these on the link here.

You can use the air compressor with steel kegs, however the beer would go flat after 24 hours due to the air reacting with the beer. Therefore to increase the life of the steel keg you can use a Co2 or Mixed gas bottle rather than the air compressor. This carbonates the beer and extends the life of the keg to up to 2 weeks. We don’t sell the gas bottles themselves, just the regulators needed.

Why isn't my beer dispensing?

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There could be one of multiple reasons as to why your beer isn’t pouring, not just exclusive to the below:

◉ Keg fittings - Your keg fittings may be the wrong way round. The product outlet fitting should be on the top of the coupler with the gas inlet fitting on the side fitting of the coupler.

◉ Gas - Sometimes as simple as do you have the air compressor or gas turned on.

◉ Frozen Lines - If you have run water through your dispenser with the cooler turned on, your lines may have frozen. If this is the case, completely turn your dispenser off and leave for a few hours over night to defrost. When you turn the dispenser back off, ensure the cooling dial is turned off.

◉ Blocked lines - With the yeast in the beers, you need to clean your lines every 30 days after use to ensure the yeast does not block the lines or taps and to ensure the yeast doesn’t affect the taste of your beer!

Why is my Beer Fobbing

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There are many reasons as to why you may be experiencing fobbing beer. Please try these basic tests first:

◉ Pressure - A common cause (especially with external gas bottles) is having too little or too much pressure in the keg. With the built in air compressors, all you need to ensure if the air compressor switch on the back of the unit is on and the keg will be at the correct pressure. If you’re using Co2 gas, ensure your pressure is set to around 23 PSI and mixed gas around 35 PSI.

◉ Gas Leak - If you have a gas leak in your lines or coupler, the pressure in the keg may drop resulting in the beer fobbing. The best way to test for a gas leak is to fill a spray bottle with water and some detergent then spray over the gas line. If you see bubbles forming at any point on the line there may be a leak in that area.

◉ Cooler - If your cooler isn’t turned on enough, you may find the beer fobs slightly.


It is very rare, however if it is none of the above, it can be the keg itself that is very foamy. If it is a keykeg you are using, you can try the below as a last attempt:


If your KeyKeg is excessively ‘fobby’ one potential solution is to ‘vent’ the keg. This is a essentially method of releasing excess pressure that may have built up in the keg due to excess fermentation or the beer being over-carbonated at time of packaging at the brewery.

Try the following steps for venting:

◉ Turn off your dispenser unit

◉ Use the pull ring on the keykeg coupler to release gas from the keg.

◉ Pull down the beer tap to let all the excess gas get released(you will lose a bit of beer here unfortunately).

◉ Leave the beer tap open for at least 2 hours. You should see big bubbles of beer coming out - that's a good sign!

◉ After 2 hours turn the beer tap off, turn the Lindr back on, then try to serve again

Can I pour non-carbonated drinks?

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Yes.

What spanner size is required to remove taps from the shanks on a Portapint?

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C Spanner which is supplied with Lindr dispensers and soon to be supplied with Portapint.

Delivery & Returns

What are your delivery times?

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Our delivery times are 3-5 working days.

For our dispensers, we use a pallet service to ensure that your order is delivered in one piece and in an efficient manner. With regards to keg purchases, the kegs come directly from the breweries.

In some cases, we can attempt to organise next working day delivery and Saturday delivery (non-dispenser products) for an added cost. Please contact us via phone, email, or live chat to see if this is possible.

Can I collect my order?

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All our sales stock is held in our warehouse near London Gatwick if you wish to collect. There is not an option for collection on the website, however if you contact us via phone, email, or live chat we can organise collection for you.

For collection, we would require a time frame to be given and identification to be presented for the order to be handed over. 

How can I return my order?

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How can I return my order?

If you are not completely satisfied with your purchase, simply email us at enquiries@nationalmobilebars.co.uk to advise us of your return and send the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.

Please note:

Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us.

Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. For all returns we recommend that customers use registered post. We cannot be responsible for items lost prior to delivery to us where unrecorded delivery methods have been used. Please retain proof of postage.

Klarna - Buy Now Pay Later

Klarna BNPL Details

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Who is Klarna? 

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments. 

How does Pay later in 3 interest-free instalments work? 

Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by [MERCHANT] and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

Am I eligible for Pay later in 3 interest-free instalments? 

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments? 

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders.

Why have I not been offered Pay later in 3 interest-free instalments? 

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

How does Pay later in 30 days work? 

Pay later in 30 days is a form of credit which allows you to delay payment of your purchase by 30 days. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk . 

Am I eligible for Pay later in 30 days? 

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating. 

How can I increase my chances of being accepted for Pay later in 30 days? 

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders. 

Why have I not been offered Pay later in 30 days? 

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout. 

Will a credit search take place against me? 

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor National Mobile Bars run credit searches against you that could impact your credit rating. 

What are my payment options with Klarna? 

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app. 

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What happens if I cancel or return my order? 

As soon as National Mobile Bars have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately. 

What happens if I don’t pay for my order? 

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ product even if you have failed to pay on time. If you fail to pay on time, you will be in default, and may be unable to use Klarna’s services in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort. 

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at National mobile Bars from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

I have been asked to go to the Klarna site. Is this correct? 

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app. 

What do I need to provide when I make a purchase? 

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information. 

Is my payment information safe? 

Payment information is processed securely by Klarna. No card details are transferred to or held by National Mobile Bars. All transactions take place via connections secured with the latest industry standard security protocols. 

Can I pay before the due date? 

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order. 

Have you received my payment? 

If you pay by card, National Mobile Bars will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com /uk. 

What happens to my statement, when I've returned the goods? 

Once National Mobile Bars has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app. 

I've received a statement, but I've not yet received my goods. 

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call National Mobile Bars to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. 

I have cancelled my order. How long will it take until I receive my refund? 

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days. 

I have asked for a refund. How will I be refunded? 

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely. 

I haven’t received an email with my statement/payment information. 

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information. 

I still have questions regarding payment, how can I get in touch? 

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options

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